Microsoft Dynamics

The next generation of ERP CRM Marketing Sales Cloud solutions

Using Microsoft Dynamics, CRM Online have been delivering transformational change to businesses across the global and offering a simple one-stop opportunity to help you achieve your vision for your business.

Trusted by more than 800+ businesses and startups


Microsoft and CRM Online are uniquely suited to partner with you on your journey.

The practical functionality of Dynamics 365 CRM enables employees to be more productive and knowledgeable, while also providing executives with greater insight into performance, opportunities, and customer relationships. The sales and marketing features help businesses communicate more effectively with customers, prospects, and team members.


Dynamics 365 employs cutting-edge technology to promote business practices and efficient information exchange throughout your organisation. Quickly analyse marketing and service activities, as well as synchronise and manage sales.


Here's how you become more agile in order to delight your customers. You'll have the only portfolio of intelligent business applications that enables everyone to deliver operational excellence and create more engaging customer experiences with Dynamics 365.


Now decisions can be made more quickly, and routine tasks that used to take days to complete can now be automated and completed in seconds rather than days. Streamlining overall operations improves and strengthens customer relations naturally.

Dynamics for Sales

With Dynamics 365 for Sales, you can increase the impact of your sales processes by nurturing more demand, personalising buyer experiences, building relationships at scale, and making insight-driven decisions across the entire client journey.

  1. Boost Sales Productivity
  2. Streamline planning and increase forecast accuracy
  3. Clear & Dynamic Sales Pipelines
  4. Create professional templated proposals
  5. Reduce repetitive data entry

Dynamics for Customer Service

With Dynamics 365 for customer service, you can develop long-term customer relationships. Dynamics 365 Customer Service equips your front-line support staff with the tools they need to resolve cases quickly and satisfactorily.

  1. 360-degree view of your customers.
  2. Use a unified interface to simplify case management.
  3. Knowledge base and community portal are simple to manage.
  4. AI-enabled functionality
  5. Easily integrates with other Microsoft applications.

Dynamics for Field Service

With Dynamics 365 for marketing, you can help organisations that perform work on-site at a customer's office or home. This includes installation and maintenance tasks, as well as responding to issues.

  1. Optimizations for travel and meeting visit goals.
  2. Technician management to recognise the skills required.
  3. Resource planning in order to allocate appropriate resources.
  4. Business hours can be scheduled using unified schedules.
  5. Real-time insight to enable team collaboration.

Dynamics for Marketing

With Dynamics 365 for marketing, you can enable businesses to complete the buyer's journey from Prospect to Customer by developing a relationship. D365 for Marketing is simple to use, tightly integrated.

  1. Nurturing your Leads.
  2. Exclusive analytics and reporting
  3. Lead Scoring and Qualification
  4. Thousands of personalised emails.
  5. Campaign Management to align your key strategies.

Dynamics for Business Central

Replacing your old business management system with a modern ERP system does not need to be painful and slow. CRM Online have developed a proven FastTrack process for implementing Microsoft Business Central Cloud to have your business management system live within 1 week

  1. Cloud based apps to connect processes across the organisation
  2. Marketing, Sales, Service, Manufacturing & Finance
  3. Full featured single solution
  4. Choose from Business Central Essentials or Premium


Strategic Starter Programmes

CRM Online are offering a unique value proposition to help you implement an end-to-end solution to keep implementation costs low but start getting returns quickly.

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